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Privacy Policy

Effective Date: September 17, 2026

This Privacy Policy explains how personal information is collected, used, retained and disclosed through mamasatela.com and in connection with inquiries and services offered under the website brand Ancestral House by Mama Satela.

The individual owner and operator of mamasatela.com, professionally known as Mama Satela and providing services through Ancestral House by Mama Satela, is referred to in this Privacy Policy as “Mama Satela,” “we,” “us,” or “our.”

By using this website or voluntarily submitting personal information, you acknowledge the practices described in this Privacy Policy.

 

1. Information You Provide

We may collect information that you voluntarily provide when you:

  • Submit an inquiry

  • Send an email or private message

  • Request consideration of a case

  • Communicate about proposed or accepted spiritual work

  • Accept a private proposal

  • Make a payment

  • Provide information or materials connected with a case

  • Request information about the website or services

The information you provide may include:

  • Your name

  • Your email address

  • Your telephone or messaging number

  • Your country, location or time zone

  • Your preferred method of communication

  • Information about your personal circumstances

  • Relationship, family, business, employment or property information

  • Names, dates of birth, photographs or information concerning people connected with the matter

  • Messages, documents, recordings or other materials you voluntarily submit

  • Payment confirmation, transaction amount, currency, date and limited billing information

  • Communications between you and Mama Satela

Please do not submit passwords, banking credentials, complete financial-account numbers, government identification, intimate photographs, complete medical records or other highly sensitive materials unless they are specifically requested and necessary for an accepted case.

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2. Sensitive Personal Information

Because of the private nature of the services, an inquiry may contain information concerning spiritual beliefs, relationships, family circumstances, physical or emotional experiences, personal conflicts, financial concerns or other sensitive matters.

Sensitive information is reviewed only for purposes connected with:

  • Understanding the inquiry

  • Determining whether a case may be accepted

  • Communicating with the person submitting the inquiry

  • Preparing or performing accepted spiritual work

  • Maintaining appropriate case and business records

  • Addressing a complaint, payment dispute, safety concern or legal obligation

When you voluntarily submit sensitive information specifically for Mama Satela to review, you request that the information be examined for those purposes. Where consent is legally required, the information is processed on the basis of your explicit voluntary submission and consent.

You may withdraw consent for future processing by contacting us. Withdrawal does not affect processing that already occurred, work already undertaken, records that must be retained or another lawful basis for continued retention.

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3. Information Concerning Other People

You may provide information concerning another person when explaining the circumstances of a case.

By submitting another person’s name, photograph, date of birth, message or other personal information, you confirm that you are authorized or otherwise legally permitted to provide it for consideration of the matter.

Do not obtain information unlawfully, impersonate another person or submit private materials through deception.

We use third-party information only as reasonably necessary to examine, prepare, perform, document or respond to matters connected with the inquiry or accepted work.

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4. Information Collected Automatically

When you visit mamasatela.com, the website and its technology providers may automatically collect limited technical and usage information, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Approximate geographic location

  • Referring website or advertisement

  • Pages visited

  • Time and duration of visits

  • Links or buttons selected

  • Cookie identifiers

  • General website interaction and performance information

This information may be collected through cookies, pixels, tags, log files and similar technology.

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5. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device. This website may use:

  • Essential cookies required for security, website operation and basic functionality

  • Functional cookies used to remember preferences and improve website operation

  • Analytics cookies used to understand how visitors find and use the website

  • Advertising cookies or pixels used to measure advertising performance and understand whether an advertisement resulted in a website visit or inquiry

The website is hosted through Wix, which may place essential and functional cookies necessary to operate and secure the website.

Google Analytics, Google Ads or similar services may process technical identifiers and website activity when those services are active. These providers process information according to their own privacy policies and consent requirements.

Where required, nonessential analytics or advertising technologies are activated only after the visitor makes a selection through the website’s cookie-consent controls.

Visitors may adjust available cookie settings through the website’s consent banner or through their browser settings. Blocking certain cookies may affect website functionality.

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6. How Information Is Used

Personal information may be used to:

  • Receive and respond to inquiries

  • Determine whether a request is appropriate for Mama Satela’s work

  • Request information necessary to understand a matter

  • Communicate about a proposed or accepted case

  • Prepare and perform accepted spiritual work

  • Process and document payments

  • Maintain case, accounting and business records

  • Protect the security and integrity of the website

  • Detect fraud, impersonation, misuse or unlawful conduct

  • Respond to complaints, chargebacks or payment disputes

  • Establish, exercise or defend legal rights

  • Comply with lawful obligations

  • Measure website traffic and advertising performance

  • Improve the website, communications and services

Personal information is not used to make automated decisions that produce legal or similarly significant effects.

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7. Legal Bases for Processing

Depending upon the visitor’s location and the circumstances, personal information may be processed on one or more of the following bases:

  • Your consent

  • Your request that steps be taken before entering an agreement

  • Performance of an agreement for accepted work

  • Compliance with legal, tax, accounting or regulatory obligations

  • Legitimate interests in operating the website, responding to inquiries, maintaining records, preventing fraud, protecting security and defending legal rights

  • Establishment, exercise or defense of legal claims

  • Another basis permitted by applicable law

Where processing depends exclusively upon consent, that consent may be withdrawn for future processing by contacting us.

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8. How Information May Be Shared

Personal information is not sold for money.

Information may be disclosed only when reasonably necessary to:

  • Wix, as the website hosting and technology provider

  • Email, communications or data-storage providers used to receive and maintain correspondence

  • Payment processors, banks and financial institutions used to process or document transactions

  • Analytics and advertising providers used to measure website activity and advertising performance

  • Accounting, tax, technical, security or other service providers performing necessary business functions

  • A bank, card issuer or payment processor in connection with a chargeback, suspected fraud or transaction dispute

  • Government authorities or other parties when disclosure is legally required

  • Appropriate parties when reasonably necessary to address fraud, unlawful conduct or a credible safety threat

  • Establish, exercise or defend legal rights

Service providers receive only the information reasonably necessary for their function and process that information under their own contractual and legal obligations.

Private case information is not provided to unrelated practitioners or used for public promotion without permission.

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9. Advertising and Analytics

The website may use advertising and analytics services to understand:

  • How visitors locate the website

  • Which advertisements produce visits or inquiries

  • Which pages visitors use

  • General visitor location and device information

  • Website performance and technical problems

We do not sell personal information in exchange for money. However, limited technical identifiers and online activity processed through advertising technology may be legally classified as “sharing,” “targeted advertising” or “cross-context behavioral advertising” in certain jurisdictions.

Where applicable, visitors may limit this processing through the website’s cookie controls, browser privacy settings or a privacy request sent to the email address below.

10. Payment Information

Payments may be processed through independent banks, payment processors or financial platforms.

Mama Satela may receive information such as:

  • The payer’s name

  • Payment amount

  • Currency

  • Transaction date

  • Transaction identifier

  • Payment status

  • Limited billing or contact information

Complete card or bank-account credentials are ordinarily collected and processed directly by the payment provider rather than stored by mamasatela.com.

Payment providers maintain their own privacy and security practices.

11. Confidentiality

Personal communications and case details are handled privately and with discretion.

Confidentiality does not prevent disclosure when:

  • The person concerned authorizes disclosure

  • Disclosure is required by law

  • Information is reasonably necessary to process or document a payment

  • Information is necessary to respond to a complaint, chargeback or suspected fraud

  • Information is necessary to establish, exercise or defend legal rights

  • Disclosure is reasonably necessary to address unlawful conduct or a credible safety threat

Further provisions governing private correspondence and case materials appear in the Terms and Conditions.

12. Retention of Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, payment, dispute-resolution, security and recordkeeping purposes.

The retention period depends upon:

  • Whether an inquiry was accepted

  • Whether payment was made

  • Whether work was prepared or performed

  • The nature of the information

  • Continuing communication with the person

  • Applicable tax, accounting or legal requirements

  • The possibility of a complaint, chargeback or dispute

  • Safety, fraud-prevention or recordkeeping needs

Information may be deleted, anonymized or securely destroyed when it is no longer reasonably necessary, subject to technical backup cycles and lawful retention requirements.

13. Security

Reasonable administrative and technical measures are used to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No internet transmission, email system, website platform or electronic storage method can be guaranteed to be completely secure. Visitors should use care when deciding what information to transmit electronically.

14. International Processing

Mama Satela works with people internationally. Personal information may therefore be received, stored or processed in the United States or in another country where a relevant service provider operates.

Those countries may have privacy laws that differ from the laws of the visitor’s location. Where applicable, service providers may rely upon contractual protections, approved transfer mechanisms or another lawful basis for international processing.

15. Your Privacy Rights

Depending upon your location and applicable law, you may have the right to:

  • Request access to personal information held about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent for future processing

  • Request a portable copy of certain information

  • Opt out of certain targeted advertising or data sharing

  • Submit a complaint to the applicable privacy authority

A request may be sent to mamasatela@gmail.com.

To protect confidentiality, reasonable information may be requested to verify the identity of the person making the request. A request may be limited or refused when retention or processing is required or permitted for contractual, legal, accounting, fraud-prevention, security, payment-dispute or legal-claim purposes.

Authorized agents may submit requests where applicable, but proof of authorization and identity verification may be required.

No person will receive discriminatory treatment for properly exercising an applicable privacy right.

16. United States State Privacy Rights

Residents of California and certain other United States jurisdictions may have rights concerning access, correction, deletion, portability and the use of personal information for targeted advertising.

We do not sell personal information for monetary compensation.

Where website advertising technology is legally considered a sale, sharing or use for targeted advertising, applicable visitors may opt out through available cookie controls or by emailing mamasatela@gmail.com with the subject line “Privacy Request.”

17. Age Requirement

This website and its services are intended only for people who are at least twenty-one years of age.

We do not knowingly solicit or collect personal information from anyone under twenty-one. Information identified as belonging to an underage person may be deleted unless retention is required for security, legal or protective purposes.

18. External Websites

This website may contain links to YouTube, social-media platforms, publications, payment services or other independently operated websites.

Mama Satela does not control and is not responsible for the privacy, security, content or data practices of external websites. Visitors should review the policies of any external service they choose to use.

19. Changes to This Privacy Policy

This Privacy Policy may be updated when website functions, service providers, advertising practices or applicable requirements change.

The current version will appear on this page with its effective date. Material changes may be communicated through the website or another reasonable method when required.

20. Contact

For questions or privacy requests:

Professional Name: Mama Satela
Website Brand: Ancestral House by Mama Satela
Website: https://www.mamasatela.com
Email: mamasatela@gmail.com

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