Effective Date: September 5, 2026

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These Terms and Conditions govern your use of mamasatela.com and any consultation, communication, or service provided by the individual owner and operator of mamasatela.com, professionally known as Mama Satela and providing services through the website brand Ancestral House by Mama Satela (“the Provider,” “we,” “us,” or “our”).

The Provider’s legal contracting identity will be stated in the private written proposal or payment request supplied to an accepted client before payment.

By submitting an inquiry, scheduling a consultation, accepting a proposal, making a payment, or asking the Provider to begin work, you confirm that you have read, understood, and accepted these Terms and Conditions.

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1. Age Requirement

You must be at least twenty-one years of age to submit an inquiry, schedule a consultation, purchase a service, or enter into an agreement with the Provider.

By contacting the Provider or making a payment, you confirm that you are twenty-one years of age or older and legally capable of entering into this agreement.

 

2. Nature of the Services

The Provider performs private, individualized spiritual work rooted in ancestral traditions, Slavic family practices, and more than twenty years of active practice and service within Haitian Vodou.

Depending upon the circumstances of an accepted case, the work may address spiritual cleansing, protection, harmful influence, persistent obstacles, ancestral matters, personal spirits, relationships, reconciliation, commitment, marriage, separation, family concerns, business, career, professional recognition, property matters, negotiations, contracts, or other spiritual conditions.

The services offered are active spiritual work. They are not entertainment, a psychic hotline, coaching, psychotherapy, medical treatment, legal representation, financial management, investment advice, or business consulting.

The Provider does not diagnose or treat medical or psychological conditions. Any personal, medical, legal, financial, relationship, business, employment, or property decision remains the client’s responsibility.

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3. Acceptance of These Terms

The client accepts these Terms by taking any of the following actions:

• Submitting an inquiry through mamasatela.com

• Requesting a consultation

• Asking the Provider to review a case

• Accepting a written proposal

• Making full or partial payment

• Sending information or materials for an accepted case

• Asking the Provider to begin preparation or work

• Continuing with the service after receiving these Terms

Payment constitutes the client’s final confirmation that the client has read, understood, and voluntarily accepted these Terms.

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4. Inquiries Do Not Guarantee Acceptance

Submitting an inquiry does not create a client relationship and does not guarantee that the Provider will accept the case.

Every inquiry is reviewed individually. The Provider may request additional information before determining whether the matter is appropriate for her work.

The Provider may accept or decline any request at her sole discretion. She is not required to accept a case or explain why a case was declined.

A case is accepted only when the Provider expressly confirms acceptance, explains the proposed work and fee, and receives the required payment.

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5. Truthful and Complete Information

The client agrees to provide complete, truthful, and accurate information about the situation, the people involved, relevant events, previous spiritual work, and anything else that may materially affect the case.

The client must not:

• Impersonate another person

• Submit photographs or information under false pretenses

• Conceal material facts

• Misrepresent the nature of a relationship

• Misrepresent ownership of property or a business

• Request work for an unlawful or deceptive purpose

• Supply altered, false, or misleading documents

• Misrepresent previous spiritual work or other relevant circumstances

Withholding information, changing essential facts, supplying false information, or misleading the Provider may affect the work and may result in immediate termination of the case.

Termination because of dishonesty or material misrepresentation does not create a right to a refund, credit, transfer, or replacement service.

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6. Individual Nature of Every Case

Every accepted case is approached individually.

The client is not purchasing a standardized spell, downloadable product, guaranteed formula, predetermined number of working hours, or identical service sold to every person.

The method, preparation, duration, materials, timing, location, and spiritual approach depend upon the history, complexity, and circumstances of the case.

The client may explain the condition and desired objective, but the Provider determines what work is appropriate.

The client may not require the Provider to perform a particular ritual, use a particular tradition, disclose private methods, or undertake anything the Provider considers ineffective, inappropriate, unsafe, or contrary to her ethical, spiritual, or religious responsibilities.

Two situations that appear similar may require entirely different work. The Provider may adjust the preparation, sequence, materials, method, or location when the circumstances reasonably require it.

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7. Scope of the Accepted Work

Before requesting payment, the Provider will explain the general nature of the work she is willing to accept and the applicable fee.

The proposal may be communicated through email, private message, written proposal, invoice, payment request, or another written form of communication.

The proposal defines the objective and general scope of the accepted work. It does not guarantee any particular outcome, event, reaction, decision, or timetable.

Requests made after acceptance that fall outside the original scope constitute additional work and may require a separate assessment, proposal, and fee.

 

8. Fees and Advance Payment

All fees are payable in advance unless the Provider expressly agrees to another written payment arrangement.

Fees are determined according to:

• The nature and complexity of the case

• The time and preparation required

• The materials involved

• The circumstances surrounding the matter

• The amount and type of work accepted

• Special arrangements or related expenses

The client will be informed of the fee before payment is requested.

The Provider will not add undisclosed work or demand additional payment by inventing new problems after the case begins.

Additional work outside the original agreement requires the client’s separate approval and payment.

The client is responsible for bank charges, card fees, transfer fees, currency-conversion charges, taxes, or other payment expenses imposed by the client’s financial institution or payment provider.

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9. Immediate Commencement

Work begins immediately when payment is received.

Commencement is not limited to the visible performance of a ceremony. It includes any of the following:

• Reviewing information supplied by the client

• Considering the history and circumstances of the case

• Assessing the matter

• Accepting responsibility for the case

• Reserving time

• Planning or designing the work

• Selecting, obtaining, or preparing materials

• Making arrangements

• Beginning spiritual preparation

• Performing any portion of the agreed work

The client acknowledges that preparation and other work may take place privately and may begin before the client receives an update, photograph, message, or other evidence of performance.

By making payment, the client expressly requests and authorizes immediate assessment, preparation, procurement, scheduling, and performance.

 

10. All Payments Are Final

Once the Provider accepts a case and payment is made, the entire fee is immediately earned, committed, final, and nonrefundable.

The fee compensates the Provider for accepting responsibility for the case, reserving availability, reviewing and assessing the matter, applying her experience and professional judgment, preparing the work, obtaining or preparing materials, incurring expenses, and performing the accepted service.

No refund, partial refund, credit, cancellation, transfer, exchange, reassignment, or substitution will be provided after payment.

This applies regardless of the payment method used.

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11. No Cancellation or Refund Under Changed Circumstances

The client may not cancel an accepted and paid case.

No refund, partial refund, credit, transfer, exchange, or replacement service will be provided because the client:

• Changes their mind

• Becomes impatient

• Decides that the work is no longer needed

• Stops communicating

• Blocks communication

• Fails to provide information

• Fails to follow instructions

• Supplies incomplete or inaccurate information

• Abandons the case

• Finds another practitioner

• Experiences financial difficulty

• Experiences illness, hospitalization, incapacity, emergency, or death

• Experiences the illness, incapacity, emergency, or death of another person

• Travels, relocates, or becomes unavailable

• Reconciles, separates, marries, divorces, or changes the relationship independently

• Sells the property or business independently

• Completes a negotiation or contract independently

• Experiences a change in employment, business, family, property, or personal circumstances

• Encounters disagreement from a partner, relative, friend, adviser, bank, or other third party

• Expected a different method, amount of communication, timetable, or outcome

• Becomes dissatisfied with progress or results

• Changes religious, personal, emotional, or spiritual beliefs

• No longer wishes to continue after preparation or performance has begun

A change in circumstances does not cancel the agreement and does not convert accepted responsibility, reserved time, preparation, committed materials, expenses, or spiritual work into a refundable service.

Nothing in these Terms eliminates a right that cannot legally be waived.

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12. Death or Incapacity of the Client

If the client dies or becomes incapacitated after payment, the payment remains final.

No refund is due to the client, the client’s estate, relatives, representatives, heirs, payment provider, or any other person.

The Provider may complete, modify, conclude, or close the work according to the circumstances of the case and her professional and spiritual judgment.

If another person connected to the case dies, becomes incapacitated, relocates, becomes unavailable, changes their mind, enters another relationship, or experiences another material change, the payment remains final.

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13. Payment Is for Work, Not a Result

Payment is made for the Provider’s acceptance of the case, reserved time, experience, assessment, preparation, planning, materials, expenses, spiritual responsibility, and performance.

Payment is not conditional upon:

• A particular outcome

• A particular response from another person

• Completion by a date selected by the client

• Continuous communication or updates

• Reconciliation, commitment, marriage, fidelity, or separation

• A sale, contract, promotion, client, buyer, or business result

• A financial result

• Relief from a personal, physical, emotional, or spiritual condition

• The client’s continuing approval

• The client remaining available, cooperative, alive, or in communication

The client is purchasing the Provider’s individualized attention and work on the accepted case. The client is not purchasing a guaranteed result.

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14. No Guaranteed Outcome

No particular result, reaction, decision, event, or timetable is promised or guaranteed.

The Provider does not guarantee:

• Reconciliation or the return of another person

• Marriage, commitment, fidelity, pregnancy, or family formation

• Separation or removal of a third party

• A property or business sale

• The appearance of a buyer, investor, customer, or client

• Completion of a contract or negotiation

• Employment, promotion, professional recognition, or career advancement

• Financial gain or business growth

• Relief from a physical, personal, emotional, or spiritual condition

• Permanent removal of every future obstacle or influence

• Results within a particular number of days

Spiritual work involves people, circumstances, timing, existing conditions, and influences that no practitioner controls completely.

Results may differ between cases, develop gradually, occur in an unexpected form, or not occur.

Statements about what the work is intended to address, what the Provider believes may be possible, or what occurred in another case are not promises that the same result will occur for the client.

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15. Provider Controls Time, Place and Method

The Provider alone determines when, where, how, and in what sequence the work will be prepared and performed.

The Provider may perform the work:

• At her private place of practice

• At a ceremonial location

• Outdoors

• While traveling

• In another country

• At another place she considers necessary or appropriate

The client has no right to select or control:

• The date or time of preparation

• The date or time of a ceremony

• The location of the work

• The tradition, method, ritual, or materials used

• The order or sequence of the work

• The duration of individual stages

• The Provider’s working hours

• The Provider’s personal or travel schedule

• The timing or number of updates

• Whether any portion of the work may be photographed, recorded, or disclosed

The Provider is not required to perform during particular hours, on a date demanded by the client, according to the client’s preferred routine, or within a period selected by the client.

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16. No Required Hours or Schedule

The Provider has no obligation to perform or remain available during particular hours, follow a routine or schedule selected by the client, perform on demand, or devote a particular number of hours to the case.

The timing, sequence, duration, location, and method of the work are determined exclusively by the Provider.

Any timeframe discussed is an estimate and does not transfer control over scheduling to the client.

The Provider determines when the work should begin, continue, pause, change, and conclude according to the circumstances of the case and her professional and spiritual judgment.

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17. Timing and Delays

Any timeframe discussed is an estimate. It is not a guaranteed completion date or deadline for results.

Timing may be affected by:

• The nature and complexity of the case

• Spiritual or ceremonial requirements

• Availability and preparation of materials

• The Provider’s assessment of appropriate timing

• Travel

• Location

• Conditions within the applicable tradition

• Information received after payment

• Changes involving people or circumstances connected to the case

• Events outside the Provider’s reasonable control

A delay, pause, change of location, change of sequence, or decision to perform the work at another time does not constitute cancellation, abandonment, or nonperformance and does not create a right to a refund.

The Provider may conclude that no further action is appropriate after the accepted work has been prepared or performed.

The client may not require indefinite continuation, repeated performance, or additional work without a separate written agreement and additional payment.

 

18. No Client Rescheduling

The client may not cancel or reschedule spiritual work after payment because time, preparation, resources, and responsibility are committed immediately.

If a separate live consultation is scheduled, the client must attend at the time offered and confirmed by the Provider.

Failure to attend, late arrival, failure to respond, technical problems on the client’s side, or the client’s unavailability does not create a refund, credit, or automatic right to another appointment.

The Provider may offer another consultation time at her sole discretion. She is not required to do so.

The Provider may change the date, time, location, or method of a consultation or any portion of the work when she considers the change necessary. Such a change does not create a right to cancel or receive a refund.

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19. International Withdrawal Rights

Clients outside the United States expressly request that personalized services begin immediately after payment rather than waiting for the expiration of a statutory cancellation or withdrawal period.

By making payment, the client acknowledges that:

• The service is individually prepared;

• Assessment and preparation begin immediately;

• Time and materials may be committed specifically to the case;

• The service may be fully or partially performed during a statutory withdrawal period;

• The client may remain responsible for services performed and expenses incurred; and

• A right of withdrawal may be reduced or lost after performance begins or is completed.

Any mandatory consumer protection that cannot legally be waived remains unaffected.

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20. Communications

The Provider reads and responds to client communications personally unless the client is expressly informed otherwise.

Personal communication does not create a right to immediate, continuous, late-night, or unlimited access.

The Provider determines the reasonable frequency, method, and timing of case-related communication.

The client agrees to communicate respectfully, answer necessary questions truthfully, provide requested information within a reasonable time, and follow any instructions the client has agreed to follow.

The Provider is not required to respond repeatedly to the same question, provide daily reports, provide continuous reassurance, or disclose private details of the work.

 

21. Client Conduct

The following conduct may result in immediate termination of communication and services:

• Harassment

• Threats or intimidation

• Abusive or discriminatory language

• Repeated unwanted contact

• Deliberate interference with the work

• Attempts to manipulate or deceive the Provider

• Demands for prohibited or previously declined work

• Threats of public exposure or false reviews

• Threats of chargebacks intended to obtain money or additional work

• Contacting the Provider’s family, associates, clients, or unrelated professional contacts

• Publishing private correspondence or case materials

• Attempting to obtain private methods, teachings, or ritual information without authorization

Termination for misconduct does not create a right to a refund, credit, transfer, or replacement service.

 

22. Abandoned Cases

A case may be considered abandoned if the client stops responding, blocks communication, refuses to provide necessary information, or remains unavailable after the Provider requests information needed to continue.

Abandonment does not cancel the agreement and does not create a right to a refund.

The Provider is not required to keep a case open indefinitely. Reopening an abandoned case may require a new assessment and additional payment.

 

23. Requests That May Be Refused or Discontinued

The Provider may refuse or discontinue work she considers unlawful, deceptive, spiritually inappropriate, unsafe, exploitative, abusive, or contrary to her ethical, spiritual, or religious responsibilities.

The website and services may not be used to threaten, stalk, blackmail, defraud, exploit, impersonate, or unlawfully harm another person.

Discontinuation caused by the client’s misconduct, dishonesty, concealment, interference, or breach of these Terms does not create a right to a refund.

 

24. No Training or Disclosure of Private Methods

The Provider possesses specialized skills, experience, knowledge, methods, and practices.

Purchasing a consultation or service does not entitle the client to training, ritual formulas, ceremonial instructions, secret teachings, complete explanations of methods, names of private sources, or information protected by spiritual, religious, cultural, or personal obligations.

The Provider determines what information, if any, may be shared with the client.

Refusal to disclose private methods does not constitute nonperformance and does not create a right to a refund.

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25. Client Responsibility

The client remains responsible for every personal, relationship, family, medical, psychological, legal, financial, business, employment, property, and lifestyle decision made before, during, or after the work.

The client must not take dangerous, unlawful, threatening, or financially reckless action based upon an expectation, spiritual concern, consultation, or communication.

The Provider is not responsible for decisions or actions independently taken by the client or another person.

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26. Confidentiality

Client communications and case details are handled privately and with discretion.

Information may be retained when reasonably necessary to:

• Review and perform the work

• Maintain accurate case records

• Maintain payment and business records

• Respond to a complaint, chargeback, or dispute

• Protect the Provider’s rights, reputation, property, and safety

• Comply with lawful requirements

Confidentiality does not apply when disclosure is required by law, authorized by the client, necessary to respond to suspected fraud or a payment dispute, or reasonably necessary to address a credible threat to the Provider or another person.

The Privacy Policy separately explains how personal information submitted through the website is collected, used, retained, and disclosed.

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27. Client-Supplied Information and Materials

If the client supplies names, dates of birth, photographs, messages, recordings, documents, or other personal materials, the client confirms that they are authorized to provide those materials for consideration of the case.

The Provider may use the materials as reasonably necessary to assess, prepare, perform, document, or respond to matters connected with the accepted work.

The client should not submit government identification, banking credentials, passwords, complete medical records, intimate photographs, or other highly sensitive materials unless specifically requested.

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28. Private Correspondence

Messages, assessments, instructions, photographs, recordings, and other correspondence from the Provider are intended solely for the client’s personal use.

The client may not publish, post, sell, reproduce, distribute, display, record, teach, alter, or share private correspondence or materials without written permission.

This restriction does not prevent the client from providing relevant information to an attorney, payment provider, financial institution, tax adviser, or government authority when reasonably necessary and legally permitted.

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29. Intellectual Property

All original website text, photographs, videos, recordings, designs, writings, teachings, ritual descriptions, correspondence, and materials created or supplied by the Provider remain her intellectual property unless expressly stated otherwise.

Purchasing a service does not transfer ownership of any method, ritual, instruction, image, recording, writing, or other intellectual property.

Website or private materials may not be copied, republished, sold, distributed, used for training, incorporated into another service, or used commercially without written permission.

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30. Chargebacks and Payment Disputes

If the client believes a payment was processed incorrectly or the accepted work was not provided, the client must first contact the Provider at mambosatela@gmail.com and describe the issue in writing.

A chargeback does not cancel the agreement or create a refund right when payment was authorized and assessment, preparation, procurement, scheduling, communication, or spiritual work was undertaken.

If the client initiates a payment dispute, the Provider may supply the bank, card issuer, payment processor, or other relevant institution with evidence reasonably necessary to respond, including:

• The private proposal

• These Terms and Conditions

• Evidence of the client’s acceptance

• Payment records

• Relevant communications

• Scheduling records

• Evidence of assessment or preparation

• Material or procurement records

• Work records

• Delivery or completion information

Fraudulent chargebacks, false claims of unauthorized payment, or deliberate misrepresentations to a payment provider may result in collection activity and recovery of the unpaid amount and reasonable associated costs where permitted by law.

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31. External Websites

The website may contain links to social-media platforms, payment providers, publications, or other third-party websites.

A link does not constitute ownership, endorsement, approval, or control of the third-party website.

The Provider is not responsible for external content, availability, security, privacy practices, transactions, or materials found on another website.

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32. Website Availability and Information

The website describes the Provider’s background, approach, and services. It does not provide an individual assessment of every visitor’s situation.

Reading the website, submitting an inquiry, or receiving an initial response does not mean that a spiritual cause has been identified, a case has been accepted, or particular work has been recommended.

The Provider does not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Website content, policies, services, pricing, and availability may be changed or removed at any time.

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33. Limitation of Liability

To the fullest extent permitted by law, the Provider, Mama Satela, Ancestral House by Mama Satela, and mamasatela.com will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or speculative losses arising from:

• Use of the website

• A consultation or communication

• Expectations concerning the work

• Decisions made by the client or another person

• Conduct of a partner, relative, employer, buyer, seller, customer, or third party

• Business, career, property, financial, relationship, or personal outcomes

• Delays or circumstances outside the Provider’s reasonable control

To the fullest extent permitted by law, any direct liability connected with a particular accepted service will not exceed the amount the client paid for that specific service.

Nothing in these Terms excludes liability that cannot legally be excluded.

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34. Indemnification

The client agrees to indemnify and hold harmless the Provider, Mama Satela, Ancestral House by Mama Satela, and mamasatela.com from claims, losses, liabilities, costs, or expenses arising from:

• The client’s unlawful conduct

• Fraud or intentional misrepresentation

• Misuse of the website or services

• Violation of another person’s rights

• Unauthorized publication of private materials

• False information supplied by the client

• Material breach of these Terms

This provision does not transfer or exclude liability that cannot legally be transferred or excluded.

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35. Governing Law and Disputes

These Terms and any dispute arising from the website, communications, consultations, payments, or services are governed by the laws of the State of Arkansas, United States, without regard to conflict-of-law principles.

Before beginning formal proceedings, both parties agree to attempt to resolve the matter through written communication.

A notice of dispute must identify the client, the service and payment involved, the relevant facts, and the requested resolution.

If the dispute cannot be resolved informally, jurisdiction and venue will lie in a court of competent jurisdiction in Arkansas unless controlling consumer law requires otherwise.

 

36. International Clients

The website and services may be accessed from countries outside the United States.

International clients are responsible for determining whether they may lawfully purchase the service from their location and for paying any applicable transfer fees, currency-conversion charges, taxes, duties, or other expenses.

Mandatory consumer protections that legally apply in the client’s jurisdiction remain unaffected where they cannot be waived.

 

37. Changes to These Terms

The Provider may update these Terms when the website, services, payment practices, or applicable requirements change.

The version in effect when a case is accepted and paid will govern that case unless both parties expressly agree otherwise in writing.

The effective date appears at the beginning of this page.

 

38. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

An invalid or unenforceable provision will be interpreted or limited as narrowly as necessary to make it enforceable where permitted.

 

39. No Waiver

Failure to enforce a provision immediately does not waive the right to enforce it later.

A waiver is effective only when clearly stated in writing and applies only to the particular circumstance for which it was given.

 

40. Entire Agreement

These Terms and Conditions, the Privacy Policy, the Disclaimer, the private written proposal, and the agreed payment terms form the complete agreement concerning the service.

If a private written proposal directly conflicts with these general Terms, the specific proposal controls only for that particular case.

No verbal statement changes these Terms unless the Provider expressly confirms the change in writing.

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41. Final Acceptance

By submitting an inquiry, accepting a proposal, making a payment, or asking the Provider to begin, the client confirms that:

• The client is at least twenty-one years old;

• The client has read and accepted these Terms;

• The information supplied is truthful;

• The client understands that work begins immediately;

• The client accepts that all payments are final and nonrefundable;

• The client accepts that there is no client cancellation or rescheduling;

• The client accepts that the Provider determines the time, place, sequence, duration, and method of the work;

• The client understands that timing is estimated;

• The client understands that no outcome is guaranteed; and

• The client voluntarily requests the Provider’s services.

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42. Contact

Professional Name: Mama Satela
Website Brand: Ancestral House by Mama Satela
Website: https://www.mamasatela.com
Email: mamasatela@gmail.com